Help & Policies

01 / PURCHASES

Returns & Refunds

We want you to receive the product you ordered in proper condition. Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect.

Reporting a problem

Please email sales@ijoymoto.ae within 7 days of delivery where possible. Include your order number, a description of the issue, and clear photos or a short video. Reporting within 7 days helps us investigate delivery damage and arrange a quick inspection; it does not remove any rights you have under applicable law.

Inspection and resolution

We may need to inspect the product before confirming the cause of the issue. For a confirmed defect or an incorrect item, we will arrange an appropriate remedy, which may include repair, replacement, or a refund where required by applicable law. We will explain the available remedy after assessment.

Change of mind

We do not generally accept returns of used or ridden bikes for a change of mind. If you wish to cancel an order before dispatch, contact us as soon as possible. We will confirm whether cancellation is possible and whether any product-specific conditions apply.

Pre-orders and special orders

Estimated arrival dates may change due to supply and transport. Any deposit or cancellation condition for a pre-order or special order should be shown before payment. Your rights concerning non-delivery, defects, or other matters under applicable law remain unaffected.

How refunds are issued

Where a refund is approved, it is normally sent to the original payment method. The time it takes to appear depends on the payment provider or bank. We will let you know when the refund has been processed.

Do not send a bike or battery back before contacting us. We will provide instructions for safe handling and transport.

Start a return request ↗

02 / AFTER-SALES

Warranty

The warranty period and covered parts stated on the product page, order confirmation, or invoice apply to your bike. Where a product is advertised with a one-year battery and motor warranty, that coverage runs for 12 months from delivery for eligible manufacturing defects.

What warranty covers

Warranty support covers a confirmed manufacturing defect in a covered component during the stated warranty period. Our team may repair the component, replace it, or provide another remedy required by applicable law after inspection.

What is normally excluded

Normal wear and consumables, including tyres, tubes, brake pads, and similar service items.
Accidental damage, collisions, misuse, overloading, and improper storage.
Water damage or use beyond the product's stated water-resistance rating.
Unauthorized modifications, tampering, or repairs that caused the fault.
Cosmetic damage arising after delivery that is unrelated to a manufacturing defect.

Making a warranty claim

Email sales@ijoymoto.ae with your order number or invoice.
Tell us the model, when the issue began, and what happened.
Attach clear photos or a short video. We will explain inspection or service arrangements.

Keep the original proof of purchase. Warranty terms do not limit rights that cannot be excluded under applicable consumer law.

Request warranty support ↗

03 / SHIPPING

Delivery

We deliver within the UAE and can arrange delivery to Saudi Arabia, Oman, Bahrain, and Qatar for eligible products. Delivery availability, charges, and an estimate are confirmed during checkout or directly with our team.

UAE orders

We will contact you if we need more information to arrange delivery. Please provide an accurate address and a reachable phone number. Delivery estimates are estimates and can change due to stock, courier schedules, location, or circumstances outside our control.

Orders outside the UAE

For international deliveries, shipping charges and any customs duties, import taxes, clearance costs, or local requirements may vary by destination. We will tell you which charges are included in your order before dispatch where reasonably possible. Charges collected by destination authorities or couriers may be payable by the recipient unless expressly included in your order.

On arrival

Inspect the outer packaging and the bike as soon as practical. If there is visible damage or a missing item, keep the packaging, take photos, and email us promptly with your order number.

Some batteries require special transport arrangements. Please contact us before returning or forwarding a battery-powered product.

Ask about delivery ↗

04 / STORE TERMS

Terms & Conditions

These terms apply to purchases made through ijoymoto.ae. By placing an order, you confirm that the information you provide is accurate and that you have read the product details, price, delivery information, and applicable policies.

Products and specifications

We aim to present products accurately. Images may show optional accessories, different sticker finishes, or illustrative settings. Specifications, speed, and range are subject to the product listing and may vary with rider weight, terrain, temperature, maintenance, battery charge, and riding conditions. If an important detail is unclear, contact us before ordering.

Prices and payment

Prices are shown in the currency displayed at checkout. Applicable taxes, shipping charges, and other charges are shown before you complete payment where relevant. An order confirmation acknowledges receipt of your order; we may contact you if a product is unavailable or if a clear pricing or listing error needs to be resolved.

Availability and fulfilment

Products are subject to availability. If we cannot fulfil an order, we will contact you to discuss the available options, including an appropriate refund of amounts paid for unavailable goods.

Safe and lawful use

The rider is responsible for following the user manual, wearing suitable protective equipment, supervising minors as appropriate, and complying with local rules about where and how the bike may be used. Product capability does not mean that every speed or location of use is permitted by law.

Warranty, returns, and delivery

The Warranty, Returns & Refunds, and Delivery sections on this page form part of our customer information. Product-specific terms shown before purchase also apply. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.

Website content

Text, images, branding, and other materials on this website are provided for shopping and product information. You may not reproduce our website content for commercial use without permission from the relevant rights holder.

Contact and disputes

If there is a problem with an order, email sales@ijoymoto.ae so we can investigate. These terms are intended to operate alongside applicable UAE law and any mandatory consumer protections that apply to the customer.

Last updated: 26 September 2026.

05 / YOUR INFORMATION

Privacy Policy

Last updated: September 26, 2026

IJOY MOTO UAE | Electric Dirt Bikes in Dubai operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). IJOY MOTO UAE | Electric Dirt Bikes in Dubai is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at sales@kugookirin.ae or contact us at Dubai, Al Warqa 1, دبي - Dubai DU, United Arab Emirates.

06 / CONTACT

Support

We can help with product questions, orders, delivery, setup, service, warranty claims, and returns.

EMAIL SUPPORT sales@ijoymoto.ae ↗

Help us respond faster

For an existing order, include your order number and phone number. For a bike issue, include the model, a description of the problem, and clear photos or a short video. Please do not send payment card details by email.

Open contact page ↗